AdminCentral improves utilization of IVR systems and speech applications, resulting in enhanced customer service and productivity
It is a J2EE compliant application that enables remote administration and monitoring of groups of IVR systems and speech applications including Avaya IR platforms (1.3, 2.0, 3.0), Web Servers (JBoss 3.2.x, 4.x), Servlet Containers (Tomcat 5.x), IBM Websphere Application Server (5.1, 5.2) from a single centrally located workstation.
An easy to use GUI, AdminCentral can be accessed from any web browser. It allows administrators and production staff to proactively identify issues with the self-service infrastructure and application performance. Alerts are reported when exceptions occur or special conditions are met as defined by the administrator using the integrated business rules engine. These rules can define escalation paths as well provide business continuity or disaster recovery processes.
AdminCentral uses industry standard SNMP protocol for fault reporting, configuration and proactive monitoring of voice applications and platforms. Provides call detail reports, application usage data, configuration management control, real-time and historic surveillance of IVR systems’ performance.