AutoAttendant is a speech enabled
solution that provides small and mid-sized companies
a cost effective way to handle and route incoming
calls thereby presenting a consistent corporate image.
Auto Attendant is installed behind a client's existing
telephony infrastructure (PBX/Switch) to provide a
speech-enabled interface to the callers. In addition,
it provides employees with multiple call handling
options and a Graphical User Interface (GUI) for real-time
management of incoming calls and messages.
StoreLocator is a speech-enabled
application that identifies the nearest store, based
on the customer's location. Callers dial a toll-free
number and speak to an automated system in natural
language instead of navigating through touch-tone
options. The callers get the information about their
desired store by simply giving their zip code (either
U.S zip code or Canadian postal code). RSI developed
its own custom grammar thus creating new prompts to
increase the speech recognition rate.
The AddressCapture application
provides a convenient and efficient way for organizations,
to automate address capture from their callers. The
application combines two technologies: database and
speech recognition, to ensure that information is
gathered in the most efficient way possible without
the need for agent intervention or transcription.
| Scheduling
and Appointment Reminder(SetItUp!) |
|
Scheduling and Appointment Reminder(SetItUp!)
is a user friendly speech enabled application that
provides a packaged solution for automating tasks
such as scheduling, re-scheduling, canceling, or reminding
clients of routine appointments. This application
reduces staffing requirements and provides critical
personnel with additional time to focus on actual
client servicing.
