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ReportCentral
provides usage reporting and quality analytics which
can help users monitor and analyze service volumes,
assess service quality and gain valuable customer insight.
It is a Web-based tool that monitors voice
platforms like IVRs, CTI Servers, ASR, TTS, Web servers,
Trunks, Routing clients, Routers and Peripheral agents
by collecting application and system health metrics.
Data is captured from these sources in real time and
migrated to data warehouse through ETL (Extract Transform
Load) process and aggregated/summary reports are generated.
These reports provide the required business analytics
that can proactively enhance quality, performance and
availability of contact center services.
ReportCentral
manages contact center activity by integrating real-time
data monitoring, historical reporting and storage tools
for maximum performance.
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Datasheet
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