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The Speech
Enterprise Solutions division of RSI provides companies
with complete voice technology solutions across a wide
range of vertical markets, which include Financial,
Telecommunication, Government, Retail and Life Sciences
verticals. SES practice provides Business Intelligence
Tools for Administration, Monitoring, Management, Reporting
and Analytics for Voice Platforms and Applications.
SES also provides professional services such as speech
prototyping, voice application migration, system installation
and integration, technical training and solutions tuning.
With proven expertise in Contact Center
Consultancy, IVR, CTI, CRM, and Speech technologies,
SES practice focuses on providing solutions in three
major areas:”
RSI’s Speech Solutions help enterprise
customers deploy new speech-based services and port
legacy IVR and non-speech enabled applications to the
VoiceXML/SALT platforms.
Using our “SmartSourcing”
delivery model, which blends On-Site, Offsite and Offshore
resources with industry specific knowledge, we can help
you realize a 30-40% cost saving on your existing IVR
infrastructure investment. These savings reflect in
a higher ROI.
With the combination of our products and service offerings,
we can help you:
- Move from proprietary to open-standards
IVR.
- Custom develop Speech (VoiceXML, NLU)
and DTMF applications rapidly.
- Cut development costs using our offshore
application development resources.
- Improve customer satisfaction by reducing
on-hold time and enhancing caller experience.
- Voice enable your enterprise applications
with minimal effort.
- Reduce your IVR maintenance and management
costs significantly.
Application
Development
RSI has extensive experience in developing IVR applications
ranging from DTMF to Natural Language Speech Recognition
using VXML. To its advantage, RSI has an ISO 9001-2015
and CMM Level 4 Offshore Center of Excellence to deliver
cost-effective solutions.
Whether you are looking for business case development,
design consultation, mentoring, temporary development
resources or outsourcing, our speech team equipped with
state of the art infrastructure is ready to address
your needs. Let us know how we may begin helping you.
Please do contact us via email
or call us at +1 609 409 3636 ext 123.
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