RealSoft
Inc. (RSI), a leading provider of Operations, Administration and Management
products for IVRs, has been instrumental in assisting a leading fixed
line, mobile and data telecommunications service provider in Italy
to deploy and manage voice applications from a centralized location
to multiple Avaya Conversant® IVR systems.
The telecom service provider provides fixed line, mobile and Internet
services to over 30 million subscribers and services these subscribers
from Contact Centers spread across Italy. Having deployed Avaya Conversant
IVRs in support of these Contact Centers at three different locations,
the Contact Center manager was challenged with constantly updating
1,100 channels on the IVRs with a wide variety of ever changing customer
promotions and marketing messages.
RSI's OneManage provides the telecom service provider with a single
management console that manages the application content for all of
the deployed Conversant IVRs. Whenever a new application or a new
version of the application is rolled out to the production environment,
the Contact Center manager uses OneManage. Its ability to deploy the
application to the different sites with a single click of a button
while verifying deployment integrity makes OneManage a unique application.
Furthermore, the Contact Center manager has the capability to roll
back to an older version if any problem is encountered with the new
version thereby saving the manager significant time and cost. OneManage
ensures consistency across the Conversant IVRs by deploying applications
in a controlled manner with full version control as well as having
the capability of being used in a totally unattended configuration.
About Real Soft Inc. (RSI)
RSI is a US-based global software solutions company with impressive
track record of providing value-added services to Fortune-500 companies.
The focus at RSI has always been in forging strong relationships through
service excellence and cost containment practices for their customers.
RSI is headquartered in New Jersey which has offshore facilities in
Bangalore, India which has been accredited as a SEI-CMM Level 4 organization
and certified for ISO 9001 procedures and process compliance. |
