Real Soft provides complete solutions for the Contact Center and the enterprise, integrating business processes with the converged communications network.

Cranbury, NJ (February 9, 2007) – Real Soft, Inc.(RSI), a leading application developer and Systems integrator specializing in contact centers, today announced that it has been selected by Avaya Inc., a global provider of business communications applications, systems and services, for Platinum membership in the Avaya DeveloperConnection program.

As an OEM and Product Specialist System Integrator to Avaya, Real Soft Inc. (RSI) supports Avaya sales teams globally with its Business Intelligence products that provides for Administration, Management, and Reporting of Voice Platforms and Applications, as well as Professional Services for Self-Service Automation. RSI provides the Avaya teams with pre-sales support, cost effective application development, proof of concept, integration services, OAM&P tools, training, and maintenance. Advanced experience in CRM, Voice Platforms, Speech Recognition and CTI complements Real Soft’s status as a Platinum DevConnect member.

By using Real Soft’s Business Intelligence Products and custom solutions, customers can achieve competitive advantage with improved fault management, business performance and overall customer satisfaction.

“Membership in Avaya’s developer community helps us serve our customers more efficiently and effectively,” said Richard LeGrand, Vice President, Speech Enterprise Solutions for Real Soft,Inc.
Since the program's inception in 2001, Avaya DeveloperConnection has promoted the development, compliance testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya technologies. Member organizations have expertise in a broad range of technologies that includes IP telephony, contact centers and mobility applications. Real Soft, Inc. has been a DevConnect member since 2003.

“With the involvement of companies like Real Soft, Inc., our Avaya developer community has become a catalyst for rapid innovation” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.”