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soft (Intl) Pvt. Ltd. (RSI) was recently awarded an onsite
cum offshore contract by Zain Telecom, one of the largest telecom
operators in Middle East. Zain provides mobile voice and data services
to over 69.5 million active customers in 24 countries. They chose
RSI after evaluating several vendors. This decision was based on RSI’s
expertise in CISCO platform, resource quality, reputation in Contact
Centre industry and the ability to fine-tune the outsourcing strategy
to deliver the required business results at lower cost. The current
contract is initially for one year with a fixed price and scope, with
possible long-term extension.
Under the current engagement, RSI will provide support for the
applications earlier developed by Zain on CISCO Enterprise IPCC
technology and CVP. The support primarily includes providing additional
functionalities required for serving the customers better. These
applications aim to better serve their Wimax, Mobile and Data Service
Subscribers, thus allowing the agents to spend their time on more
productive troubleshooting of critical issues. With an ever increasing
customer base, this engagement will prove RSI’s capability
in preventing technical glitches, responding quickly to atypical
crisis and participating in varied and growing features as required
by Zain for its customers.
In summary, RSI will not only support the application developed
by Zain but also will play a major role in maintaining and improving
the satisfaction level of Zain’s customers.
About Real Soft (Intl) Pvt. Ltd.
RSI is a global software solutions company with an impressive track
record of providing IT Solutions and Services to renowned companies
in the Contact Centre and Enterprise Technology space. We have partnered
with leaders such as Cisco, Avaya and Nortel (now a part of Avaya)
to provide value added services to customers in various industries
globally.
For more information on Real Soft (Intl) Pvt. Ltd., please visit
www.realsoftinc.com
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